07-09-2010

Account/Sales Manager

callcenter / klantenservice (meer dan 5 jaar ervaring), commercieel (meer dan 5 jaar ervaring), management (meer dan 5 jaar ervaring)

HBO/ HTS

Leidschendam

Zuid-Holland

Man

43 (20-05-1968)

B

Ja

Ja

Product/Vendor Manager Latin America & Eastern Europe
Global Collect Services B.V., Hoofddorp, NL 2007 ˇV 2009
Negotiate contracts, rates and T&Cˇ¦s with Vendors and Acquirers in the Banking and e-Commerce industry.

Establish, maintain and develop business relationships with these Vendors and Acquirers.

Responsible for completion of product implementation process.

Work closely with Legal, Product Development and Product Marketing to complete defined projects.

Serve as internal and external POC for related operational issues.

Represent Global Collect in related events.
Sales Manager of Support Services for Italy, Nordics, Portugal, South Africa and Spain Peoplesoft Corp. /Oracle Nederland B.V. Amsterdam, NL. 2002 - 2007

Sell Support Services to Customer Base.

Negotiate increases in annual fees by justifying the value of service.

Work together with Sales, Legal, Finance and Customer Care Departments to ensure problem resolution.

Liaise with C level management on strategies and pricing adjustments on their support packages.

Assist Upper Management with Process and Policy development on Support Services procedures.

Serve as Customerˇ¦s Point Of Contact for all Support Services issues.
CSC Services Operations Manager
Avaya Communication Rijswijk ZH, NL. 1999 - 2001

Direct supervision of 14 associates.

Evaluate operational processes on regular basis and provide feedback for improvement.

Review and update processes for EMEA BP website, BP Guidebook and BP workshop data.

Ensure Services Team is in continuous alignment with Transition and Project Teamˇ¦s schedules.

Provide training for Services associate development.

Hiring and interviewing processes.

Develop Career Development Plan for associates.
Customer Services Supervisor
Royal Sports N.V. Curacao, Netherlands Antilles. 1997 - 1999

Supervise 33 Ticket Writers.

Sell memberships over the phone

Identify new revenue opportunities.

Co-design of the companyˇ¦s website.

Participate in the creation of media advertising ads.
Marketing and Sales Assistant Manager
Becoblohm Valencia C.A. Valencia, Venezuela. 1994 - 1997

Manage 6 sales representatives.

Coordinate the New Markets Research Team (4 people).

Implement and adapt marketing strategies for the different products and markets.

Create sales reports and customers profiles

Implement training courses for new Sales Dept. employees.
Public Relations Assistant Manager
Sonesta Hotel Beach Club, Oranjestad, Aruba. 1991 - 1994

Responsible for V.I.P guests.

Assist in the preparation of material for the media (press and TV) on the island, South America and the United States.

Represent the Hotel at promotional fairs in South America and the Caribbean.

Organize and coordinate special activities at the hotel and casino including conventions, tournaments and parties.

Work with General Management and Marketing to create packages for international customers, primarily the USA, Brasil and Argentina.

A challenging position where new things could happen everyday. A place to look forward to go to.